Processing time: at a scheduled time

Support level: on request

Processing method: VoIP, live meeting, remote assistance, phone, other forms of verbal communication

Price: 60 EUR / 30 min

Promo price: 30 EUR / 30 min

Contract duration: one-time

Billing: one-time

Service Description:

The service refers to all types of support that require live verbal consultation

Processing time: 24–48 hours

Support level: Advanced (provided by the R&D team directly)

Processing method: email and live

Price: 160 EUR/hour

Promo price: 80 EUR/hour

Contract duration: one-time

Billing: one-time

Service Description:

This service includes the expedited response to one client request, which includes the time required to handle the request and deliver the solution in writing, oral and remote assistance, or a mixture of these two services, all for a period of one hour.

Technical support is provided by the R&D team in writing.

Support ticket response asap

The service is provided by an R&D team directly

One purchased subscription applies to one hour of work on the ticket resolution

NOTICE: Bug reports are processed with priority in all support plans.

Processing time: 24–48 hours

Support level: Basic + solving problems with implementing hardware, factory reset, SDK recommendations and assistance in implementation, device setup assistance, solving moderately complex technical issues and categorizing reported problems as bugs or a need for R&D assistance.

Processing method: email (VoIP, live meeting, and remote assistance, if the TS agent does not assess that they are necessary, are charged per started session with a 15% discount)

Price: 160 EUR

Promo price: 80 EUR

Annual subscription promo: 480 EUR (40 EUR per month)

Contract duration: 3 months, 6 months, 1 year

Billing: one-time or monthly

Service Description:

This plan allows the processing of more than two support tickets per month of any level of complexity, and the time required for processing all requests is not longer than five working hours. If necessary, the client can purchase additional hours of technical support by buying live assistance support with an approved 15% discount off the regular service price. The service includes all options of the Free Support Plan, as well as advanced services described in the “Support Level” section. Requests are processed with higher priority compared to free support, that is, they are taken into work no later than 48 hours after receiving the request. Expert Support includes support for the implementation of hardware and software of the µFR series, as well as hardware of the DL533N and DL533R series.

NOTICE: Bug reports are processed with priority in all support plans.

Processing time: 24–48 hours

Support level: Basic + solving problems with implementing hardware, factory reset, SDK recommendations and assistance in implementation, device setup assistance, solving moderately complex technical issues and categorizing reported problems as bugs or a need for R&D assistance.

Processing method: email (VoIP, live meeting, and remote assistance, if the TS agent does not assess that they are necessary, are charged per started session with a 50% discount)

Price: 80 EUR

Promo price: 60 EUR

Annual subscription promo: 360 EUR (30 EUR per month)

Contract duration: 3 months, 6 months, 1 year

Billing: one-time or monthly

Service Description:

This plan allows the processing of two support tickets per month or one support ticket that contains a more complex request, and in both cases, the time required for processing is not longer than two working hours. The service includes all options of the Free Support Plan, as well as advanced services described in the “Support Level” section. Requests are processed with higher priority compared to free support, that is, they are taken into work no later than 48 hours after receiving the request. Expert Support includes support for the implementation of hardware and software of the µFR series, as well as hardware of the DL533N and DL533R series.

NOTICE: Bug reports are processed with priority in all support plans.

Processing time: 5–10 days

Support level: Basic (handling of common technical questions, instructions for using the documentation, links to relevant technical articles, video instructions, and similar)

Processing method: email (Video chat and remote support are charged additionally)

Price: Free

Contract duration: Permanent

Billing: none

Service Description:

Basic technical support is offered to all customers and interested parties and is processed based on priority determined by the expected or realized volume of business, as well as the time of receiving the request. Requests that fall into this support group may relate to clarifications of the functions of standard devices, instructions for implementing hardware, assistance in selecting the appropriate SDK, instructions for using the SDK within implemented functions (without processing requests for extension and customization to work in unpublished programming languages or development environments). Free Support includes support for the implementation of hardware and software of the µFR series, as well as hardware of the DL533N and DL533R series.

NOTICE: Bug reports are processed with priority in all support plans.

To change your order or cancel your order, you can submit your request by filling in our sales & customer support contact form asap.
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been shipped. However, you can refuse to accept the parcel when it arrives to your address, and ask for a refund once it returns to our stock..

No, free shipping is not available for a standard orders. However, the shipping charges mey be excluded for the high value orders.

It usually takes 4-7 business days for your order to be delivered by DHL Express and 10-20 days for the international airmail parcels delivery.