Online Store

TECHNICAL SUPPORT TICKET

Make sure you provide us with as many details as you can, so your request could be resolved more efficiently.

 

NOTICE: You are welcome to submit your inquiries in whichever language is most convenient to express the details. However, please remember that our team is qualified to respond primarily in English and the EX-YU language group (Serbian, Croatian, Bosnian, etc.). If you submit a request in other languages, we will respond in English and include an automatic translation in the language of your request.

How to validate and submit a Technical Support Ticket?

 

Free Technical Support

To submit the Technical Support Ticket with your premium support plan, make sure you fill in the following fields:

  • Select the Technical Support Ticket option from the Support Type drop-down list
  • Select Free Support from the Technical Support Plan drop-down list

Premium Support Plans

To submit the Technical Support Ticket with your premium support plan, make sure you fill in the following fields:

  • Select the Technical Support Ticket option from the Support Type drop-down list
  • Select your premium support plan from the Technical Support Plan drop-down list
  • Type your license code into the License Code field.

LIVE Tech & REMOTE Assistance / Session

To schedule a live session or remote technical support assistance, make sure you fill in the Technical Support Ticket form with the following fields:

  • Select the Live Tech & Remote Assistance option from the Support Type
  • Type your license code into the License Code field
  • Further, follow the instructions to schedule the desired term for live assistance.
    You will be contacted shortly with the scheduled term confirmation.

NOTICE:  Bug reports are processed with priority in all support plans. If you need to report the bug, make sure you select the Bug Report option for a Support Type.

Still don't have your premium service license?

 

If you’ve just put your effort into filling in the Technical Support Ticket (short: TST) form, but suddenly concluded that you need a fast response, live consultation, remote assistance, or any kind of service not included in our free support plan, don’t worry.

Your invested time is not lost!
We highly value your time and effort, the same way you appreciate our products and services.

  • Select the Save Draft link at the bottom of the form
  • Enter the email address to which you want to send the link to your Ticket draft entry
  • Purchase the desired premium service at our Web Store to get an email with your premium license code
  • Open the email containing your Ticket draft link and click to open the TST form page
  • You will see all your previously entered data and may continue by selecting a purchased premium service as instructed in the topic above
  • Enter your license code into the License Code field and submit a premium service ticket.
 

Our Technical Support and R&D teams are happy to provide you with all the necessary assistance and share with you the joy of a successfully implemented project.

Happy Coding!