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Empowering Your NFC Reader Experience

Self-Support Resources and Professional Technical Support Services

At Digital Logic, our top priority is to make it easy for software developers and system integrators to use our NFC hardware. We provide all the resources you need for a smooth integration process, including examples of NFC software, software development kits (SDKs), libraries, and more.

We understand that your time is valuable, so we are committed to providing quick and reliable help with any questions or concerns you may have about our hardware or software. We offer a wide range of helpful materials, including documents that explain how to use our programming interfaces (APIs), protocols for communication (COM protocols), user manuals, and more. Combined with our extensive knowledge base and instructive video tutorials, you’ll have everything you need to successfully launch your project. In case you need help finding the right tools for your project or advice from our developers, our technical support team is always available to assist you.

SELF SUPPORT

Download Circle

Explore our GitLab software repository to access a wide range of valuable resources. Discover numerous software examples with SDK, libraries, software tools, documents, user manuals, APIs, communication protocols, and more.

Knowledge Circle

Gain access to our comprehensive Knowledge Base, where you can find valuable information on commonly asked questions, implementation instructions, step-by-step guides, default device settings, driver installation instructions, and more.

Video Circle

Visit our Video Tutorials page or subscribe to our YouTube channel for practical and informative videos. Watch detailed demonstrations on NFC device features, device configuration, software tool usage, driver installation, and other topics.

EXPERT TEAM SUPPORT SERVICES

Technical Support Plan Services & Price Comparison

Technical Support Plans
 
FREE
Free 0€
Standard
80€ 40€
Standard Plus
160€ 80€
Expert
200€ 100€
Support Level
Support Level

Response Times
Response Times
Query Complexity
Query ComplexityBASICMODERATECHALLENGINGDEMANDING
Processing method
Communication Channele-maile-mail
Included Processing Time
Total Resolution TimeN/A1 Ticket up to 1 Hour1 Ticket up to 1 Hour1 Ticket up to 1 Hour
µFR Series
µFR SeriesHardware & SoftwareHardware & SoftwareHardware & SoftwareHardware & Software
DL533N & DL533R Series
DL533N & DL533R SeriesHardware OnlyHardware OnlyHardware OnlyHardware Only
Private Projects Support
Private Projects Support

Dedicated Support
Dedicated Support

Project Analyzing & Evaluation
Project Analyzing & Evaluation

R&D Team Engagement
R&D Team Engagement

Expedited Response
Expedited Response

Public SDK Projects
Public SDK Projects

Compiled Software Examples
Compiled Software Examples

Public Software Tools
Public Software Tools

µFR Libraries and updates
µFR Libraries and updates

µFR Firmware updates
µFR Firmware updates

Technical Documentation
Technical Documentation

Video Tutorials
Video Tutorials

Knowledge Base
Knowledge Base

Community Access
Link
 

NOTICE: The premium support license remains valid for 30 days after purchase!

Live Technical Support – Live Session & Remote Assistance Service

Live Tech & Remote Assistance

 30-minute live session

60€ 30€

  • Response Times: Online Schedule
  • Query Complexity: ANY
  • Processing Method: Live communication channels + remote assistance
  • Included Processing Time: 1 ticket/ subject up to 30 minutes
  • Communication Channel: VoIP, live meetings, remote assistance, chat, call, etc.
 

NOTICE: The live session service license remains valid for 30 days after purchase!

Live Tech & Remote Assistance

60€ 30€

 30-minute live session

  • Response Times: Online Schedule
  • Query Complexity: ANY
  • Processing Method: Live communication channels + remote assistance
  • Included Processing Time: 1 ticket/ subject up to 30 minutes
  • Communication Channel: VoIP, live meetings, remote assistance, chat, call, etc.

NOTICE: The live session service license remains valid for 30 days after purchase!

Premium support plans & services details

Processing time: 5–10 business days
Support level: Basic (handling of common technical questions, instructions for using the documentation, links to relevant technical articles, video instructions, and similar)
Processing method: email (Video chat and remote support are charged additionally)
Price: Free

Service Description:

Basic technical support is offered to all customers and interested parties and is processed based on priority determined by the expected or realized volume of business, as well as the time of receiving the request. Requests that fall into this support group may relate to clarifications of the functions of standard devices, instructions for implementing hardware, assistance in selecting the appropriate SDK, instructions for using the SDK within implemented functions (without processing requests for extension and customization to work in unpublished programming languages or development environments). Free Support includes support for the implementation of hardware and software of the µFR series, as well as hardware of the DL533N and DL533R series.

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  • Response times: 24–48 hours (1-2 business days)
  • Support Level: Medium; solving problems with implementing hardware, factory reset, SDK recommendations and assistance in implementation, device setup assistance, and solving other moderately complex technical issues.
  • Communication Channel: email (to use a video/phone call, chat, and remote assistance service, you may purchase a live session license)
  • Total Resolution Time: 1 support ticket resolution in the scope of up to 1 working hour

Service Description: Medium-Level Technical Support

Our Standard Technical Support Plan offers medium-level technical support for customers who require a faster response time than the Free Support Plan offers. The support level for this plan is Medium, which means that we provide introductory technical support and solve problems with implementing hardware, hardware reset, SDK recommendations and assistance in implementation, device setup assistance, and solving other moderately complex technical issues.

The response times for Standard Technical Support Plan are 24–48 hours, and communication is provided through email. This plan includes one support ticket resolution in the scope of up to 1 working hour, which allows the processing of support tickets that require a fast response. Requests are processed with higher priority compared to the Free Support Plan, and they are taken into account in the order they are received.

The Standard Technical Support Plan includes all the options of the Free Support Plan, as well as advanced services described in the “Support Level” section.

Choose our Standard Technical Support Plan if you require faster response times and support for moderately complex technical issues.

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Response times: 24–48 hours (1-2 business days)
Support Level: Medium; solving problems with implementing hardware, factory reset, SDK recommendations and assistance in implementation, device setup assistance, solving moderately complex technical issues, and categorizing reported problems as bugs or a need for R&D assistance.
Processing method: email + optional remote assistance

The plan includes one hour of work on the ticket resolution.

Service Description:

If you require technical support for more complex issues that cannot be resolved through email communication alone, our Standard Plus Technical Support Plan may be the right choice for you. This plan offers all the features of our Standard Technical Support Plan, with the added benefit of an optional remote assistance service for support ticket resolution.

With the Standard Plus plan, you will receive support for challenging technical issues such as hardware implementation, hardware reset, SDK recommendations and implementation assistance, device setup, and other complex technical issues. Our experienced support team will work with you to ensure that your technical issues are resolved as quickly and efficiently as possible.

The response times for the Standard Plus Technical Support Plan are 24-48 hours, and communication is provided through email and remote assistance. If the remote assistance service is recommended, our team will assist you directly in implementing the resolution, either through live communication or by providing remote access to your device. This can help to reduce resolution times and ensure that any technical issues are resolved correctly.

In addition to the increased R&D team engagement, the Standard Plus plan also includes one support ticket resolution in the scope of up to 1 hour of processing time. This means that our team will work with you to process the ticket, provide an email response with the resolution, and if necessary, provide remote assistance to help you implement the solution.

Choose our Standard Plus Technical Support Plan if you require advanced technical support with the added benefit of remote assistance service for faster resolution times and support for more complex technical issues.

Service applies to the technical support for the implementation of hardware and software of the µFR series, as well as the hardware of the DL533N and DL533R series.

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Response times: ASAP (the response is provided in the shortest time possible for highly complex queries resolution)
Support level: Advanced (involves the R&D team contribution)
Processing method: email (optional live & remote assistance)

The plan includes one hour of work on the ticket resolution.

Service Description:

If your business requires the highest level of technical support for challenging and complex issues, our Expert Technical Support Plan is the ideal solution. This plan provides advanced support for demanding queries and offers expedited response times, making it perfect for businesses with complex technical requirements.

The support level for this plan is Advanced, which means that technical support and the R&D team work together to handle even the most difficult technical issues. The response times for the Expert Technical Support Plan are ASAP, and communication is provided through email. Optional live communication and remote assistance are also available to provide a more efficient solution to the problem.

The plan includes one hour of work required to handle the support ticket and deliver the solution in writing. During this time, the support team may propose live communication and remote assistance, or a mixture of these two services, if it is more efficient for the implementation of the solution.

In addition to the features of the Standard and Standard Plus plans, the Expert plan offers the highest percentage of R&D team engagement and support for expedited resolution.
However, please note that this service does not include custom software or hardware development.

To summarize, the Expert Technical Support Plan provides the highest level of technical support for complex and demanding queries. With expedited response times and advanced support from both technical support and the R&D team, this plan is the perfect solution for projects with complex technical requirements.

Service applies to the technical support for the implementation of hardware and software of the µFR series, as well as the hardware of the DL533N and DL533R series.

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Appointment time: Online booking calendar
Support level: On request
Processing method: VoIP, live meeting, remote assistance, phone, chat,  other forms of verbal communication
Session duration: 30 minutes

Service Description:

For projects and tasks that need immediate assistance, the Live Tech & Remote Assistance Session Support Service provides a 30-minute live session with technical support agents and/or R&D team members. This service is available for all complexity levels and all types of support services that require live consultation. The service includes live consultations and remote assistance via VoIP, live meetings, remote assistance, chat, call, or any other forms of direct written and verbal communication. This is an excellent option for businesses that require a more personal touch and immediate assistance with their technical issues.

The service refers to all types of support that require real-time assistance.

NOTICE:

If you make an appointment for the remote assistance session, please make sure you get ready for the session properly before it starts. 

Here is a list of the suggested actions you should take to make sure you get the most out of your session time:

  • Download and run the AeroAdmin software on your desktop machine
  • Close all opened folders and files except for AeroAdmin and the live meeting/chat application that will be used for communication during the session
  • Terminate all other unnecessary software
  • Create an empty folder on your desktop, in the Downloads folder, or in the drive’s root for our support technicians to work with during the session
  • Prepare your uFR device or other Digital Logic device you are using for your project
  • Test and adjust your speakers and microphone
  • Verify the stability of your internet connection
  • Ensure that there won’t be any unwanted noise during the session
  • If you have trouble communicating in English, make sure you have someone nearby who can interpret the conversation for you, or get ready for using a chat translation tool such as Google Translate
  • At the beginning of the remote session, inform our technicians if your desktop machine has certain specific hardware or software settings used for your other business processes that should not be modified in any way
  • Also let our specialists know if they shouldn’t access certain files, directories, or development environments on your computer in order to prevent obtaining information you consider private.
View All Plans

In conclusion, our Technical Support packages provide a wide range of options to meet the diverse needs of projects utilizing Digital Logic development tools. Whether you require basic assistance or complex support for demanding technical issues, we have a plan available to fulfill your requirements. Our plans come with numerous benefits, including expedited response times, dedicated support, project analysis and evaluation, engagement with our R&D team, and live technical support services. Rest assured that our team is committed to providing prompt and effective solutions to any technical challenges you may encounter.

If you haven’t found a suitable support plan among our offerings for your project, there’s no need to worry. Simply reach out to us with your requirements, and we will create a customized support plan tailored specifically for you. We are always eager to help and ensure that our customers receive the best possible support.

To order a desired technical support service, please explore our available PREMIUM SERVICES on our web store.

To submit the technical support ticket, kindly fill out the TECHNICAL SUPPORT TICKET form.

NOTICE: You are welcome to submit your inquiries in whichever language is most convenient to express the details. However, please remember that our team is qualified to respond primarily in English and the EX-YU language group (Serbian, Croatian, Bosnian, etc.). If you submit a request in other languages, we will respond in English and include an automatic translation in the language of your request.

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