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Ticket de soporte técnico

Lógica Digital Ltd / Ticket de soporte técnico

TICKET DE SOPORTE TÉCNICO

Para enviar el ticket de soporte técnico, rellene el siguiente formulario.
Asegúrese de proporcionarnos tantos detalles como pueda, para que su solicitud pueda resolverse de manera más eficiente.

Ticket General Data

Please fill in your contact details

Name & Last Name *

Email Address *

Company

Phone Number

Hardware Data (Digital Logic Devices)

Please provide the Digital Logic hardware model associated with this ticket's subjects.

Hardware Series *

Hardware Model

µFR Device model *

DL533N model *

µFR Zero Device Model *

PC/SC Reader Series

Connection Interface *Select the main connector used for powering up the device

Access Control model *

Access Control connection interface *Select a connectivity required by your project

Premium Firmware Activation Code *Log and Access Control Mode Activation0 / 64

Log & Access Control Mode License Checker:

VALID Activation License!

Log & Access Control Mode License Checker:

INVALID Activation License!

µFR Online model *

µFR Zero Online model *

Online Power Connection Interface *

Preferred Online communication *Select the communication required by your project

Device SN serial number *0 / 9

NFC Readers' Firmware version *Check the instructions below0 / 7

Device ON serial number *0 / 8

ESP32 Firmware Version *Check the instructions below0 / 7

Custom hardware connectivity *Select the connection interface required by your project

Other/custom hardware *

Notice:

If the inquiry refers to more than one device, provide the serial number of any device affected by the issue you are reporting.

µFR Firmware version reading:

To find the firmware version of an µFR series device and µFR Nano Online readers firmware, use the µFR GUI Flasher software.
For more details, check the software implementation manual.

JustID Firmware version reading:

Use the JID Tool software to find the firmware version of a JID series device (JustID readers firmware).
The firmware version of the connected device is displayed on the bottom line oft the software interface.

ESP32 (ONLINE) Firmware version reading:

To find the ESP32 firmware version of the µFR Online and µFR Zerp Online readers, click the device configuration backend info button. If you cannot access its backend, use the µFR Online desktop Firmware Flashing software.
For more details, check the software implementation manual.

BASE HD Firmware Version reading:

To find the firmware version of the BASE HD device use the µFR Firmware Flashing software (please, check the software manual).

Development Environment, Software, SDK, Docs

Check one or more options that describe your project closer

Development platform *WindowsLinux (desktop)Raspberry PiSingle-board platformArch Linux ARMMacOSAndroidiOSArduinoESP32BeagleBoardEmbedded systemCheck one or more provided options

Digital Logic software support *SDK & source code softwareSoftware toolsLibrariesFirmwareAPITechnical documentationAddons, extensions, modulesWeb-based solutionsCustom software developmentCheck one or more provided options related to your inquiry

µFR GIT project (SDK or software tool) data

SDK or Software NameuFR SDK project(s) you used or intend to use

SDK or Software URLThe URL(s) of the uFR SDK projects(s) you used or intend to use

Programming language(s)

uFR Library Version0 / 7

Other detailsOther relevant development environment data

DETAILS

Detailed Description

For efficient resolution, please, provide as many details as you can

Message *Description0 / 5000

Upload file(s)

Arrastrar y soltar (o) cambiar archivos

Upload files (screenshots, photos, code snapshots, etc.)

Ticket Classification

Request Type *

Technical Support Plan *Select your purchased Technical Support Plan or a Free Support option

Standard Support/h License Validation

Standard License Code *0 / 8

VALID LICENSE!

VALID LICENSE CODE!

WARNING!!!

INVALID LICENCE CODE!

Your license code is missing or you've submitted an incorrect/expired license code.
Re-enter your license code or select the Free Support license type to submit a Free Support inquiry.

For non-technical inquiries, select another, more appropriate contact form.

Standard PLUS Support/h License Validation

Standard PLUS License Code *0 / 12

VALID LICENSE!

VALID LICENSE CODE!

WARNING!!!

INVALID LICENCE CODE!

Your license code is missing or you've submitted an incorrect/expired license code.
Re-enter your license code or select the Free Support license type to submit a Free Support inquiry.

For non-technical inquiries, select another, more appropriate contact form.

EXPERT Support/h License Validation

EXPERT Support License Code *0 / 10

VALID LICENSE!

VALID LICENSE CODE!

WARNING!!!

INVALID LICENCE CODE!

Your license code is missing or you've submitted an incorrect/expired license code.
Re-enter your license code or select the Free Support license type to submit a Free Support inquiry.

For non-technical inquiries, select another, more appropriate contact form.

Live Session License Validation

Live Session License Code *0 / 18

VALID LICENSE!

VALID LICENSE CODE!

You can also pick a time for your live session later at https://www.d-logic.com/live-session-appointment/

WARNING!!!

INVALID LICENCE CODE!

Your license code is missing or you've submitted an incorrect/expired license code.
Re-enter your license code or select the Free Support license type to submit a Free Support inquiry.

For non-technical inquiries, select another, more appropriate contact form.

Technical Support Plans & Services Details

Technical Support Plans

Click the desired premium support plan to purchase the license:

Standard
Standard PLUS
Expert
LIVE Support

Free Support info:

- Processing time: 5–10 business days
- Support level: Basic
- Processing method: email
- Price: Free

More details...

NOTICE:

Bug reports are processed with priority in all support plans. If you need to report the bug, make sure you select the Bug Report option for a Support Type.

Distributor / Reseller NamePlease enter the distributor or reseller name

Thank you for submitting a bug report

BUG REPORT

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FREE SUPPORT!

Schedule a live support session

You can pick a time for your live session at https://www.d-logic.com/live-session-appointment/

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GDPR Approval *I agree with the Digital Logic Privacy Policy

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Información de contacto

Nemanjina 57 A Phone: +381 12 541 021 Web: www.d-logic.com

IVA: 111385444
Reg.No: 21473642

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